Questions?
Please read the FAQs below. If you can’t find the answer you’re looking for, please contact us here.
Product Questions
Is Body Armour Sleep safe to use?
Body Armour Sleep is made from natural ingredients and manufactured to Australian standards ensuring the highest quality & efficacy. However, we recommend consulting your healthcare provider, especially if you are pregnant, breastfeeding, or on medication.
Body Armour Sleep is free from gluten, dairy, soy and vegan-friendly as it contains no animal-derived ingredients.
It is designed to be suitable for individuals with common dietary sensitivities. If you have a specific allergy, we recommend reviewing the ingredient list carefully or consulting your doctor.
How long does it take to notice results?
Most people notice improvements in their sleep quality within the first few days of consistent use. However, individual results may vary based on factors such as stress levels, diet, and overall health.
Our in-house chemists and naturopaths recommend taking Body Armour Sleep nightly for 2-4 weeks to see best results in improved sleep and overall health and wellbeing.
I'm a shift worker, will it help with my irregular sleep schedule?
Yes, Body Armour Sleep can support shift workers or individuals with irregular sleep schedules by promoting relaxation and helping reset sleep patterns. For best results, take it 30-60 minutes before your intended sleep time.
How is it sweetened naturally, aren't most sweeteners carcinogenic?
Body Armour Sleep is naturally sweetened with thaumatin, a plant-based sweetener derived from the West African katemfe fruit. Thaumatin is known for its intense sweetness, yet it has zero calories.
Unlike artificial sweeteners, thaumatin has a clean, smooth taste profile without the bitterness or aftertaste. Its natural origin and high sweetness potency make it an ideal choice for our formula, allowing us to deliver a pleasant, balanced flavour without the need for added sugars or artificial ingredients.
Can I take more than the recommended dose?
Yes, you can. Everyone reacts differently to the formula. If you are sensitive, start with half a scoop. You can safely take up to 2 scoops, but always listen to your body.
Why don't you include melatonin, I thought it was good for sleep?
Body Armour Sleep is designed to support the body’s natural ability to produce melatonin rather than supplement it directly.
Instead of relying on external melatonin, the formula includes ingredients like GABA, Magnesium Glycinate, Passionflower, and Ashwagandha, which help regulate the nervous system, reduce stress, and promote relaxation—allowing the body to produce melatonin naturally in response to its sleep-wake cycle.
Additionally, supplementing with melatonin can sometimes lead to dependency or disrupt the body's own production over time.
Are there any nasty side effects?
Body Armour Sleep is made from natural ingredients and is generally well-tolerated. Our customers reported no morning drowsiness or any sort of dependency commonly experienced when taking prescription medications - there words not ours!
Everyone's body is different so you may react differently to certain ingredients. If you have any concerns please contact us or speak to your doctor for medical advice before use.
Shipping & Delivery
How does shipping and delivery work?
So you've made an order? Welcome to the Body Armour Sleep family!
Once you have placed an order, our team will carefully package your items and ship them within 24 hours.
Your product will be sent via Australia Post, and should be safely in your patiently waiting hands within 3-7 business days**.
As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow its journey.
*Please note: We send via signature required post to ensure safe delivery - if you opt for ‘Authority To Leave’ yourself, we are not responsible for the package in the rare case it is missing or stolen.
**Please note: all shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck - it’s ready to go!
How much do I pay for shipping?
All orders have a flat rate shipping fee Australia-wide, no matter how many products you order.
Our Rates
- Standard delivery: $7.95
- Express delivery: $9.95
When will my order arrive?
Once your order is picked and packed, the magical journey from Body Armour Sleep to your front door begins.
All orders include fast delivery Australia-wide. You can expect your order to arrive within 3-7 business days* from the day you place it.
*Please note: Although Australia Post quote us these expected delivery times, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.
How do I track my order?
Yay, time to celebrate – your order is on its way! After we pass your order to Australia Post, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the Australia Post site so you can follow the live tracking updates!
Haven’t received your shipping confirmation email yet? Check your spam folder too (it may have ended up there).
Help, I think my order is lost/hasn’t been delivered?
Think your order might be lost in transit? Although Australia Post quote us 3-7 business days for standard delivery, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.
If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with Australia Post.
*Please note: For any queries or issues related to your Australia Post order, we recommend you first reach out to Australia Post directly. While we understand delays are frustrating, we are required to work within Australia Post’s processes. Once you have contacted Australia Post directly, let us know and we can contact them on your behalf to try and resolve any issues ASAP.
Can I change my shipping address?
Oops, is your order not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.
If your order has been shipped, don’t panic! You can still redirect it via the Australia Post tracking link we provide on your shipping confirmation email.
*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!
Do you ship internationally?
At this time, we only deliver our products to customers in Australia.
Can I send an order as a gift?
Have a special someone who you think needs some of our products in their life? You can ship any Body Armour product directly to that lucky lad or lady by entering their address as the shipping address, and your own as the billing address. Plus we don’t include any value invoices inside the box as any receipts are sent directly to your own email address. It’s that easy!
Returns & Exchanges
Do you have a returns policy?
We offer a 60-day risk free trial of our products, during which you can return them at any time.
However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:
1. Item(s) have to be initiated for return and placed in the post within 60 days of the delivery/receiving of order.
2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
3. Item(s) must be in the original packaging, which must be in original condition.
This includes attached tags and packaging. You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.
*Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.
Can I return my order for a refund?
Everyone's bodies operate differently and we understand what may be a miracle for some, may not be ass effective for others. You can certainly return anything you order from us for a full refund, provided it is returned within 60 days.
*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout. All products must be returned in as new condition, with any tags and the original box.
**Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.
Do I have to pay for returns?
We’ve got you covered here too. All eligible returns (for both refunds and exchanges) within Australia will be covered with a free return shipping label that we are happy to organise for you, which means no expenses at the post office! Just contact our friendly team here and they will be able to help you along the way.
*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout.
How long does it take for my return/exchange to be processed?
We are working hard behind the scenes to get our products in and out of our fulfilment centres. We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged. As soon as we have this information, we can action either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead.
How long does it take for my refund to be processed?
hould you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant directly.
Payment
How secure is your payment?
Your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.
What payment types do you offer?
We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer Google Pay, Paypal and Apple Pay too!
Do you have payment plan options?
Unfortunately, we don't currently offer any split pay options (like Afterpay, Klarna or ZipPay). These are coming soon though!
How do I use a discount code?
Woo, it’s on sale! Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.
*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).
I forgot to use my discount code!
Made your purchase, and as the payment was loading you realised with horror you hadn’t added your discount? Never fear, that opportunity hasn’t slipped away! Simply contact our helpful team here and they will be happy to help correct this for you.
*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).
What currency is the store in?
All pricing for our Australian store is listed in Australian dollars (AUD).
Contact Us
I have an issue with my order, what can I do?
Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.
I need to cancel or change my order!
These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our warehouse, you will need to go through our returns process.
As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.
How do I contact you?
Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! You can contact us here or by emailing us at hello@bodyarmoursleep.com. This also allows us to keep a paper trail for your issue so we can help you as best we can. We’re only human, so please be patient and we are working as quickly as possible to get back to you.
How do I provide feedback?
We always strive to be the best so we love hearing your thoughts. We also love hearing your Body Armour Sleep stories, as it warms our hearts to see our products being used and loved out in the big wide world. Should you have any feedback for us, please feel free to send it here.